Installation Survey

If you have had a product installed by Black Swan, please complete the survey below and we will send you a $25 gift certificate!
Name:
Address:
City: State:
Zip:
Email:

Please answer the following questions to the best of your ability.
How did you hear about us?
Check all that apply.		 Newspaper Ad
TV Commericial
Company Vans
Internet
Friend
Other:
Who was your installer/s?
Check all that apply.		 Tom
Bill
Forest
Skyler
Jesse
Jim
Not Sure
Did the installers arrive within the specified time frame? Yes No
If no, did they call ahead? Yes No N/A
Please rate our installation service on a scale of 1 to 5.
1 being highly dissatisfied, 5 being highly satisfied.
Did the service meet your expectations?
1 2 3 4 5
Did the installers act in a professional manner?
1 2 3 4 5
Was the installer knowledgeable about the product?
1 2 3 4 5
Were you satisfied with the installer's explanation of the product's operation?
1 2 3 4 5
Do you feel proper steps were taken to sustain the cleanliness of your home?
1 2 3 4 5
What is the likelihood you would recommend us to a friend or family member?
1 2 3 4 5
Overall, how satisfied with the complete job are you?
Starting in our showroom with our sales staff to the installation of the product in your home.
1 2 3 4 5
If there were one thing Black Swan could improve upon, what would you suggest?