Customer Service
At Black Swan, we know our growth is due to the fact that we have the best customers around. Those that shop with us know that we will back the products that we sell, and we will treat our customers as if they were a neighbor or friend.
We purchase product based off of its quality and value. We research products and their backgrounds thoroughly before we bring them into our product line. We want to provide products of only the highest quality, and products that will last for years for our consumers. We try our best to bring in products that we would be comfortable owning ourselves, and make sure that we are comfortable with our consumers purchasing those products.
Please give us a call if you have concerns or problems with any product you have purchased from us. Our customer satisfaction number is 1-877-426-1819. Representatives are available 9:00 a.m. to 5:00 p.m. ET, Monday - Friday.
You can contact us by email at any time. The Customer Service staff answers emails when the offices are open. We appreciate your patronage and look forward to serving you.